This Privacy Policy describes how Mindlabs Consultancy Services LLP and Hamrah Payment Services (“we”, “us”, or “our”) collect, use, and share information when you use our mobile applications: Haramah Pay Customer app and Hamrah Pay Agent app (collectively referred to as the “Apps”).

INFORMATION WE COLLECT

PERSONAL INFORMATION

When you use our Apps, we may collect the following types of personal information:
– Name
– Contact details (email address, phone number)
– Payment information (credit card details, bank account information)
– Identification documents for KYC (Know Your Customer) purposes

TRANSACTION INFORMATION:

We collect information related to your transactions, including:
– Transaction history
– Payment method
– Amounts transferred or received

DEVICE INFORMATION:

We may collect device information such as:
– Device model
– Operating system version
– Unique device identifiers
– IP address

HOW WE USE YOUR INFORMATION

TO PROVIDE SERVICES:

We use the information collected to provide the following services offered by our Apps:
– Sending and receiving money
– Performing KYC verification
– Processing transactions
– Facilitating mobile top-up

IMPROVEMENT OF SERVICES:

We may use the information to:
– Analyze user trends and behavior
– Improve the functionality and user experience of our Apps
– Develop new features and services

CUSTOMER SUPPORT:

Your information may be used to provide:
– Customer support
– Respond to inquiries
– Troubleshoot issues

INFORMATION SHARING

THIRD-PARTY SERVICE PROVIDERS:

We may share your information with third-party service providers who assist us in:
– Providing services
– Processing transactions
– Performing other functions on our behalf

LEGAL COMPLIANCE:

We may disclose your information to comply with:
– Legal obligations
– Enforce our policies
– Respond to legal requests

DATA SECURITY

We take reasonable measures to protect the security of your information to prevent:
– Unauthorized access
– Disclosure
– Alteration

YOUR CHOICES

You may choose not to provide certain information, but this may limit your ability to use certain features of our Apps.

UPDATES TO PRIVACY POLICY

We may update this Privacy Policy from time to time. We encourage you to review this Policy periodically for any changes.

CONTACT US

If you have any questions or concerns about our Privacy Policy, please contact us atenter email id and phone number here: